Privacy Policy · ShopTickets

Last updated: December 3, 2025

ShopTickets ("we," "our," or "us") is committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Shopify application.

1. Information We Collect

Store Information

When you install ShopTickets, we collect:

Store name and Shopify domain
Store owner contact information
Access tokens to interact with your store via Shopify API

Customer Information

To provide ticketing services, we collect and store:

Customer name and email address from ticket orders
Order details including ticket type, quantity, and event information
Ticket redemption and validation data

Product and Event Information

Ticket product details (names, descriptions, pricing)
Event information (dates, times, locations)
Inventory and sales data

What We Do NOT Collect

Payment card data — All payment processing is handled securely by Shopify. We never collect, store, or process credit card information.
Browsing history or tracking data outside of our app
Sensitive personal information beyond what's necessary for ticket management

2. How We Use Your Information

We use the collected information solely to provide and improve our ticketing services:

Ticket Generation: Create unique tickets with customer information
Email Delivery: Send ticket confirmations and updates to customers
Ticket Validation: Verify tickets at entry points and prevent fraud
Merchant Support: Help you manage events, track sales, and assist customers
Service Improvement: Analyze usage patterns to enhance app functionality
Compliance: Meet legal obligations and enforce our terms of service

We do not sell, rent, or share your data with third parties for marketing purposes.

3. Data Retention and Deletion

While You Use ShopTickets

We retain customer ticket data for as long as you actively use our app. This allows you to access historical ticket information, manage events, and provide customer support.

When You Uninstall ShopTickets

When you uninstall our app, we delete or anonymize your store's customer data within 30–60 days. This includes:

Customer names and email addresses
Order and ticket details
Event information linked to your store

We may retain aggregated, anonymized data for analytics and service improvement. This data cannot be used to identify you or your customers.

Data Subject Requests

If a customer requests deletion of their personal data, you can contact us to facilitate this request. We will delete or anonymize the customer's data within 30 days of verification.

4. Data Security

We implement industry-standard security measures to protect your data:

Encryption: Data is encrypted in transit using TLS/SSL and at rest using AES-256 encryption
Access Controls: Strict authentication and authorization protocols limit data access to authorized personnel only
Secure Infrastructure: Our application runs on secure, monitored cloud infrastructure with regular security updates
Regular Audits: We conduct security reviews and monitor for vulnerabilities
Data Isolation: Each merchant's data is logically separated and cannot be accessed by other merchants

While we take extensive precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but remain committed to protecting your information.

5. Third-Party Services

ShopTickets integrates with the following third-party services:

Shopify: Our app operates within the Shopify platform and uses Shopify APIs to access store data. Shopify's privacy policy applies to data they collect.
Hosting Provider (Render): Our application is hosted on Render's secure cloud infrastructure.
Email Services: We may use third-party email services to send ticket confirmations and updates to customers.

We carefully vet all third-party service providers and ensure they maintain appropriate security and privacy standards. We only share the minimum necessary data required for these services to function.

6. Your Rights and Choices

As a merchant using ShopTickets, you have the following rights:

Access: Request access to the data we store about your store and customers
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data by uninstalling the app or contacting us directly
Export: Request a copy of your data in a portable format
Restriction: Request limitation of how we process your data

Your customers may also have rights under applicable privacy laws (such as GDPR, CCPA). You are responsible for honoring these requests and can contact us for assistance.

7. Compliance with Privacy Laws

ShopTickets is designed to comply with major privacy regulations including:

GDPR (General Data Protection Regulation) for European users
CCPA (California Consumer Privacy Act) for California residents
PIPEDA (Personal Information Protection and Electronic Documents Act) for Canadian users
Shopify's App Store Requirements for data protection and privacy

We process data lawfully based on our legitimate business interests, contractual necessity, and your consent where required.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and compliance with applicable data protection laws.

9. Children's Privacy

ShopTickets is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

Updating the "Last updated" date at the top of this policy
Posting a notice in the app
Sending an email notification for material changes

Your continued use of ShopTickets after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@shoptickets.com
Support: Through the Help page within the ShopTickets app

We will respond to privacy-related inquiries within 30 days.

By installing and using ShopTickets, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.